Support

For questions or problems, please email us at:

zennoma-support@yensense.com

Frequently asked questions

How do I cancel a Paid Plan?

If you purchased on iPhone or iPad, go to Settings → your name → Subscriptions → ZENnoMA and cancel at least 24 hours before the next renewal date. If you purchased on the web, cancel from subscription management in My Page in ZENnoMA.

How do I delete my account?

You can delete it at the bottom of My Page in ZENnoMA. Your data on our servers is deleted too. Cancelling a Paid Plan is a separate step.

I was signed out after signing in on another device

One account can be used on one device in the app (iPhone or iPad) and one in a web browser at a time. Signing in on a new device signs out the previous device of the same kind. You can check this under "Devices" in My Page.

Apps don't close

Closing apps requires Screen Time permission. Check that Screen Time is on in Settings and that ZENnoMA is allowed.

How is my data handled?

See our Privacy Policy. We include no advertising or analytics SDKs, and your calendar, Health data and settings for closing apps never leave your device.